Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, items must be new, unworn or unused and with all original tags attached. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. Please be careful of deodorant and makeup rubbing off on the item. All items that do not meet those standards will not be accepted and will be sent back to the customer.
To start a return, you can contact us at support@sandcat.eu.
If your return is accepted, we’ll send you instructions on how to send your package to us. Items sent back to us without first requesting a return will not be accepted.
Return postage is organised by us on the below conditions:
| Zone | Postal Service | Fee |
|---|---|---|
| Estonia |
Itella |
5€ |
| EU and UK | DPD | 10€ |
| US and Canada | DHL Express | 40€ |
| Finland, Latvia, Lithuania |
Posti/Omniva | 5€ |
You can always contact us for any return questions at support@sandcat.eu.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item(s), so that we can evaluate the issue and make it right.
Refunds
If your return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sandcat.eu.
Refund on discounted items
Products on sale are not subject to discount and refunds. Also, if a customer orders 3 or more items and takes advantage of the 20% automatic discount and they later want to return one or two items, then the original price (i.e. not the 20% discounted price) is considered when we make the refund. For example, a customer orders 3 items costing 100€ each and pays 240€ in total and later decides to return one item, then the refunded amount is 40€, because the original price of 100€ is considered for the two items that the customer decided to keep. We have implemented this policy to avoid taking advantage of the 20% discount if in reality a customer is only interested in one or two items.
VAT & Duty Refunds for UK customers
VAT & Duty is charged by HMRC when the products arrive to UK. This is to be paid by the customers. In order to receive a refund for VAT & Duties when the goods are returned, we partner with DutyRefunds who helps us recover these taxes. Simply visit https://dutyrefunds.co.uk/r/sandcat/ to request a refund for VAT & Duty. Please contact us if you need any help!